Gravix Wave Private Limited ("we," "our," or "us"), managing Hypershoppers, ensures that every piece ordered by the user ("you," "your") receives careful attention. Every detail - from box folds to fabric placement - is executed with the grace our brand promises.

Our philosophy is simple: dispatch isn’t just logistics; it’s an extension of our design sensibility. Every parcel leaves our studio not just sealed - but styled.

Across India, With Equal Elegance

• We proudly deliver to pin codes spread across India - metro, tier 2, or tier 3.
• No location is too distant for us to reach with precision and poise.
• Your town, whether quiet or bustling, receives the same boutique-level experience.
• At present, we do not extend shipping beyond Indian borders.
• Our roadmap includes deeper regional penetration while maintaining service excellence.
• Your postcode is never a limitation to access our curated collections.

Processing, the Couture Way

The behind-the-scenes begins the moment your order lands in our system. Our backend team initiates a careful yet swift process to get your apparel ready.

Orders are processed within one to two business days, excluding weekends and public holidays. Each item is quality-checked, handled with sanitized hands, and wrapped in premium materials. A dispatch notification is emailed to you once the order begins its journey.

• Quality is never compromised in haste.
• We prepare your order as if it’s being hand-delivered to a runway.
• Speed meets care at every step of our packing process.

Couriers with Class, Timelines with Trust

Your order travels through carefully chosen delivery partners who match our standards in both speed and style.

Delivery usually takes between 3-8 business days, depending on your location. On rare occasions, factors beyond our control may delay arrival - weather conditions, logistics strikes, or route disruptions. In such cases, we remain transparent and communicative throughout.

• Timely updates are shared with you at every critical step.
• Our courier partnerships are designed for reliability.
• We prioritize delivery quality as much as product quality.
• Each mile your order travels is monitored with diligence.

Delivery Doesn’t Land? Let’s Fix It

We understand - sometimes deliveries miss their mark. That’s why our courier partners attempt delivery up to three times before marking it as failed.

To avoid delays, please ensure your contact details and delivery address are accurate when placing the order. It’s best if someone is present to receive your parcel.

• If returned to us, re-shipping can be arranged upon request.
• A nominal charge may apply for such re-attempts.
• Prompt communication ensures smoother redelivery.
• Your cooperation helps us complete the journey confidently.

Mishandled or Misplaced? We’ve Got You

While rare, damages or losses can happen - and we’re prepared. If your item arrives damaged, please alert us within forty-eight hours of delivery. Attach photographs to help us assess the situation quickly and fairly.

Depending on the review, we’ll issue a replacement or a refund without delay. For lost shipments, we’ll follow up with our courier partners and keep you posted until resolution.

• Every case is investigated with diligence.
• Your satisfaction is central to our redressal process.
• We don’t delay when it comes to making things right.
• You’re never left in the dark - we communicate every step.

Tailored Packaging for Treasured Picks

Some garments need more than just a box - they deserve a presentation. We offer elevated packaging for delicate, high-value, or statement pieces.

This includes options like padded inserts, structured boxes, or special casing to protect textures and embellishments. Whenever a product needs such treatment, we mention it clearly on the product page.

• Fragile fabrics and intricate designs are packed with enhanced care.
• We believe packaging should complement the elegance of the item inside.
• Your unboxing should reflect the sophistication of your purchase.
• Every item is sent dressed in packaging that mirrors its quality.

Speak to Us - We're Listening

If there’s anything about your delivery that seems unclear, delayed, or incomplete, don’t hesitate to reach out. Our team is here not just for answers - but for real, thoughtful help.

Email us at gravixwavepvtltd@gmail.com, and we’ll respond with the urgency your concern deserves. Whether it’s a delivery question or a dispatch status check, we’re on it - until your order’s in your hands.

• Every concern is resolved with care and attention.
• We stay accessible, transparent, and committed to your experience.
• Our support extends beyond the sale - because it should.
• Reach out anytime - your satisfaction is never an afterthought.