At Gravix Wave Private Limited, your experience isn’t just about what you buy - it’s how you’re treated afterward. If an item reaches you damaged or subpar, we step in promptly and courteously. Every return request is met with thoughtfulness and a commitment to uphold your shopping delight.

Our process starts when you report the concern within 48 hours of delivery. From there, we ensure that each step of the return is handled professionally - with clarity, fairness, and absolutely no hassle.

Must-Know Before You Return:

• Item must be unwashed, unworn, and unused
• All original packaging and garment tags must be intact
• Item should be securely packed before return to avoid additional damage
• We promise a prompt response and respectful resolution
• Each case is considered carefully with sound judgment and genuine attention
• Our system is built to ease worries, not cause them

Return Pathway: Start to Finish

Returning shouldn’t feel like a chore - and with us, it won’t. Whether your reason is style, or an unexpected flaw, initiating a return is easy and guided. We ensure you're never left guessing.

Start by getting in touch within 48 hours of receiving your parcel. Once we receive your request, we’ll send step-by-step instructions customized to your concern. You'll be informed throughout.

Quick Checklist:

• Notify our support team within 48 hours
• Follow our instructions - we tailor them to your situation
• Return only unused clothing in original, saleable condition
• Label the package and pack with care
• Refund or exchange begins after we receive and verify the item
• Returns typically process within 5 to 7 business days
• Status updates will land directly in your inbox

Final Sale, No Return: What Stays With You

Some pieces are too intimate, too tailored, or too final to come back. To maintain high standards of hygiene and personalization, a few items are marked as non-returnable. Please review the list below carefully.

These cannot be returned or exchanged:

• Innerwear, swimwear, and intimate apparel (hygiene-sensitive items)
• Worn items or products without original tags
• Gift boxes that have been opened or used partially
• Sale products that mention no-return eligibility on the respective product page

All items undergo quality checks before shipment - but if something still feels wrong, we're ready to look into it.

Return Shipping: Who Pays the Way?

We believe in responsibility and fairness. If the problem originates on our end - such as a faulty or incorrect item - we’ll handle return shipping. But if the return is a result of a change of mind, the shipping cost will be your responsibility.

Policy Snapshot:

• We cover return courier charges for defects or shipping errors
• Customers handle costs in voluntary return cases
• Pickup or dispatch guidance will be provided as needed
• Use a trusted courier if self-shipping
• Keep a copy of the shipping receipt until your return is processed
• Original delivery charges (if applicable) are non-refundable in voluntary return scenarios

We’ve designed this policy to stay equitable while staying honest.

Refund Route: Credit, Confirmed

Refunds shouldn’t be vague or delayed - and with us, they’re neither. Once we receive your returned item and inspect its condition, the refund process kicks off without delay.

You’ll be notified via email the moment your refund begins its journey. Refunds are credited directly to the original payment method and typically reflect in your account within 5 to 7 business days. Transparency stays intact every step of the way.

Here's how it works:

• Once the return passes inspection, we initiate the refund
• You’ll be notified via email when it’s on the way
• Refunds usually show in your account within 5 to 7 business days
• Refunds are only credited to the same payment method used initially
• Shipping charges may not be included in voluntary returns
• Need help? Our support team is available to assist anytime

Support That Speaks Your Language

We understand that return-related questions can sometimes feel frustrating. That’s why our customer support is designed to make things easier - not more complicated. Our team is attentive, friendly, and well-versed in fashion care. 

You’ll never feel ignored or delayed. Our support replies are prompt, precise, and always courteous. Whether it’s a small concern or a complex return, your satisfaction guides every response.

Connect with us easily:

• Email us at gravixwavepvtltd@gmail.com for anything from exchange to refund support
• Expect polite, personalised answers tailored to your exact concern
• We'll walk you through concerns like damaged items or sizing queries
• We believe in clear updates and consistent follow-ups
• Our team believes service is style too - and it shows in every reply