Gravix Wave Private Limited ("we," "our," or "us"), who manages Hypershoppers, considers user ("you," "your") convenience our foremost concern. We believe in providing flexibility and convenience to our customers. While we strive to ensure that every order reaches you smoothly, we understand that sometimes cancellations are necessary. If you need to cancel an order, we have made the process clear and straightforward to support you. Please review our cancellation guidelines below, and feel free to contact our customer service team for assistance. Our goal is to offer you a hassle-free experience when handling cancellations. 

Steps to Request a Cancellation 

To initiate a cancellation, please get in touch with our customer service team promptly. Be sure to provide your order number and details when contacting us to ensure a quick resolution. The sooner we are notified, the higher the likelihood that your cancellation request will be processed successfully. However, please note that once an order is dispatched, cancellation may no longer be possible. If your order is eligible for cancellation, we will guide you through the process swiftly. 

Eligibility for Cancellation 

• Pending Orders : Orders that have not yet been processed or shipped can be canceled. 
• Special Offers : Orders placed during special promotions or sales are eligible for cancellation before shipment. 
• Backordered Items : If your order contains backordered items, we will notify you about cancellation options. 
• Pre-Orders : Cancellation terms for pre-order items may differ based on their release status. 
• Partial Order Cancellations : Requests to cancel part of an order will be handled under the same cancellation criteria. 
• Payment Issues : If payment is not processed correctly, your order will be automatically canceled without further action required. 

Refund Process for Cancellations 

After successfully canceling your order, a full refund will be issued to the original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account. You will receive an email confirming that your refund has been processed. If you used any discounts or special offers during your purchase, these may affect the refund amount. We are committed to making the cancellation and refund process as quick and transparent as possible. 

Orders That Cannot Be Canceled 

Certain orders may not be eligible for cancellation based on the product type or status. Additionally, if your order has already been shipped, cancellation may no longer be possible, but you can still return the item as per our return policy. Please refer to our return section for more details on handling shipped orders. 

Cancellation Follow-Up Process 

Once your cancellation request is confirmed, we will send a confirmation email with the details of your request. If the cancellation is processed before shipping, we will ensure a complete refund is issued. If your order has already been dispatched or delivered, we will guide you through our return procedure. Please feel free to contact us if you have any concerns or need further assistance regarding the cancellation process. We aim to make this process as clear and easy as possible for you. 

Get in Touch for Cancellation Assistance 

Should you wish to cancel an order or require assistance, our customer support team is available to help. Reach out to us via email at gravixwavepvtltd@gmail.com or phone, and we will be happy to assist you with the process. Please make sure to include your order details so we can handle your cancellation request as efficiently as possible. Our team is committed to providing a seamless and stress-free experience when managing cancellations. Feel free to reach out to us for any clarifications or assistance.